From her very first phone call, Eileen from Boonton, NJ wanted to make sure she was choosing the right team for her home. She researched carefully, compared different attic ladder types, and asked plenty of questions about the process and our experience. After discussing several options, she decided to move forward with the FAKRO LWT Wooden Thermo Attic Ladder — and as her review shows, she couldn’t be happier with the outcome.
“From my first phone call with Edward through the final installation of the Fakro LWT Wooden Thermo Attic Ladder my experience was outstanding. Edward is knowledgeable, responsive and forthcoming… Both Edward and Brian are great installers. A small defect was noted in the door lid/cover and within 2 weeks I had a new door/lid! I highly recommend ATTICRAFT.”
Professionalism from Start to Finish
Eileen appreciated our commitment to keeping her home spotless. Before installation, we covered the floor with drop cloths, put protective boot covers over our shoes, and made sure the workspace stayed clean throughout. The old attic stairs were safely removed, and the new FAKRO LWT ladder was installed with precision, ensuring a perfect fit and smooth operation.
After completing the installation, we vacuumed and tidied the entire area, leaving no dust behind — just a beautifully finished attic access that matched the clean, bright interior of her home.
Handling Imperfections with Integrity
During the installation, we noticed a small manufacturing defect on the ladder’s hatch cover. It was a minor, purely visual flaw — but we immediately informed Eileen, explained the situation, and made a temporary fix so the ladder could be used safely right away.
We then contacted the manufacturer and arranged for a new, flawless replacement lid, which arrived within two weeks. Once it did, we returned to swap it out and ensure everything was perfect — because at Atticcraft, we stand by our work until every detail meets our standard of quality.
Added Safety for Everyday Comfort
When we returned, Eileen decided to take her attic access to the next level by adding a FAKRO LXH-A metal handrail at the top of the stairs. This optional upgrade provides extra stability when stepping up or down, enhancing overall safety and peace of mind.
Why Homeowners in Boonton Trust Atticcraft
Eileen’s experience is a perfect example of what we value most:
- Transparent communication
- Professional, careful installation
- Commitment to product quality
- Dedication to safety and customer satisfaction
Whether replacing old attic stairs or creating a new access opening, our goal is always the same — to deliver safe, energy-efficient attic access that complements your home’s design and comfort.
Ready to transform your attic like Eileen did?
Let’s make your home safer, warmer, and more functional.
📞 Call or Text: 973 801 0875
📧 info@atticcraft.com
🌐 www.atticcraft.com